Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Returns Policy

CUSTOMER SERVICE

We stand behind every product we make. If anything goes wrong with your product due to craftsmanship, we will be happy to fix or replace it for free.

RETURNS & REPLACEMENTS

  • Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information
  • All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
  • We do not reimburse shipping costs
  • Your account will be refunded within 3–10 days of receipt of your item
  • Merchandise that has been used or altered will not be accepted for return or exchange

HOW TO RETURN A PRODUCT

  • Email catellier.made@gmail.com with your order number a picture of the item and a description of your claim
  • We will respond by email with further instructions
  • Catellier Made is not responsible for return shipping charges

HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?

We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.